Good Design Awards Tell a friend

Designers: Rafael Yepez, Mark Johnson, Brian Whiteside, Shane Guined, Errol Aguinsatan, NCR Voyix Corporation, Atlanta, Georgia, USA
Manufacturer: NCR Voyix Corporation, Atlanta, Georgia, USA

The NCR Voyix Self-Checkout provides a versatile, modular solution designed to meet modern retail needs with flexible, customisable options. Retailers can choose from various configurations, including card-only tabletop terminals, kiosks with or without Bioptic scale-scanners, full cash tender terminals, standalone cash modules, and optional peripherals with customisable colour lighting and panels. This design addresses challenges from earlier self-built systems, such as fragmented setups, compatibility issues, and poor user experiences.

Built for modularity, the system allows easy swapping of components and supports upgrades to different display sizes, instant lane conversions between assisted and non-assisted modes, bi-directional workflows, and branding options. It’s scalable, compatible with advanced technologies like RFID, palm payments, and computer vision, ensuring future-proofing. Accessibility is enhanced through reduced terminal depth and repositioned peripherals to accommodate diverse global users, including both standing and seated customers.

The NCR Voyix SCO balances shopper expectations for modern tech and retailer demands for contemporary design by offering larger portrait displays for better visibility and advertising, lane status LCDs with queue and promotional info, and dynamic attendant displays. It maintains a consistent look across all configurations and improves accessibility with adjustable shelves and optional bagging accessories. Cash handling is enhanced with note recycling and multi-coin support for efficiency.

This system gives retailers operational flexibility by allowing quick lane conversions between payment types and easy upgrades that preserve investment. Customisable colour panels and lighting create promotional opportunities, while enhanced status displays aid staff performance. The system also complies with international accessibility standards, including ADA-compliant keypads and environmental regulations like RoHS and WEEE.

Overall, NCR Voyix improves throughput and shopper satisfaction while providing retailers the flexibility to evolve their in-store experience and adapt to future retail demands.